The clear button is stuck, what are my next steps?

Modified on Tue, 5 Mar at 4:36 PM

The clear button may be stuck for several reasons so we can try a couple of things.

Firstly, try and give the open dial a full 180-degree rotation, anti-clockwise. This realigns the clutch mechanism inside and sometimes releases the clear button.

If it is still stuck, it may be trapped with brick dust or other elements. Applying some WD40 within and around the clear button to try and clear any debris that may be causing it to stick.

If this hasn’t worked, and there have been overnight freezing temperatures, it could be frozen with the mixture of the condensation and temperature drop. Try pouring tepid water over the top. This will unfreeze the clear button.

If any of the above doesn’t work, your unit may need replacing.

If you have any questions you can contact our friendly UK-based team, Monday to Thursday 9am to 5.30pm and Friday 9am to 5pm, on 0330 363 0303, email us at hello@keysafe.co.uk or using the live chat facility at www.keysafe.co.uk