I have moved into a property and there is a keysafe, but we don’t know the code?

Unfortunately, we don’t hold any codes for Keysafe's here. As a main supplier, all units leave us un-coded.  Additionally, being a security item, they do not have any master/reset code facility.

The previous owner/tenant of your property likely had a care package in place which required this Keysafe. I would recommend reaching out to your local authority’s Adult Social Care department as there is a chance they have retained code information.

You may also wish to check in with neighbours to see if they were made aware of any codes for this unit.

If the above is not successful, this means you will not be able to make use of this keysafe I’m afraid. The removal of a locked keysafe would need to be performed by someone with cutting equipment (local handyman will be your best bet).

We would advise against trying to prise the unit from the wall as it may cause damage to any brickwork/concrete.

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If you have any further questions you can contact our friendly UK-based team, Monday to Thursday 9am to 5.30pm and Friday 9am to 5pm, on 0330 363 0303, email us at hello@keysafe.co.uk or using the live chat facility at www.keysafe.co.uk

Alternatively, you can contact our out of hours customer service line between 5.30pm & 8pm Monday to Thursday, 5pm to 8pm Friday and 9am to 5pm Saturday.