Lost, Forgotten or Unknown Codes

I don’t have the code; how do I remove the keysafe from the wall?

The only way to gain access to the keysafe without a code or a forgotten code will be to contact a local locksmith who will have the expertise to be able to remove this safely from the wall for you.

Please do not attempt to forcefully remove the keysafe from the wall as these are secured using self-tapping masonry screws and this will cause damage to your brickwork.

I have lost/forgotten my code, help!

Unfortunately, we don’t hold any codes for Keysafe’s here. As a main supplier, all units leave us uncoded.  Additionally, being a security item, they are not allowed to have any master/reset code facility. 

If your keysafe was supplied to you, there is a possibility that the company/authority responsible will have records of this code. We advise reaching out to them directly to assist you further. Your council’s adult social care department would likely be a good starting point.

To help remember the code, the following points may help:

Our Keysafe’s are mechanical meaning that each number/letter can only be used once in your code (no repeating numbers like 11234)

We advise using 4-7 numbers/letters for the code.

You can enter the code in any order

If your keysafe was a private purchase, the code would be controlled by those who set it and any other third parties who required knowledge of it (Neighbours, family & friends, Doctors etc).

I have moved into a property and there is a keysafe, but we don’t know the code?

As a main supplier, all units leave us un-coded.  Additionally, being a security item, they do not have any master/reset code facility. 

The previous owner/tenant of your property likely had a care package in place which required this Keysafe. 

We recommend reaching out to your local authority’s Adult Social Care department as there is a chance, they have retained code information. You may also wish to check in with neighbours to see if they were made aware of any codes for this unit.

If the above is not successful, this means you will not be able to make use of this keysafe I’m afraid. 

The removal of a locked keysafe would need to be performed by someone with cutting equipment such as a locksmith.

We would advise against trying to prise the unit from the wall as it may cause damage to any brickwork/concrete.

My relative has passed away but hasn’t left the code, what can I do?

As a main supplier, all units leave us uncoded.  Additionally, being a security item, they are not allowed to have any master/reset code facility. 

If your relative was in receipt of care, there is a possibility that the company/local authority behind this will have note of the code last used in the keysafe. 

We advise reaching out to them to see if they have this on file or what they would suggest for you moving forward. 

If the above is not successful, this means you will not be able to make use of this keysafe I’m afraid. The removal of a locked keysafe would need to be performed by someone with cutting equipment such as a locksmith. 

If you have any questions you can contact our friendly UK-based team, Monday to Thursday 9am to 5.30pm and Friday 9am to 5pm, on 0330 363 0303, email us at hello@keysafe.co.uk or using the live chat facility at www.keysafe.co.uk