I have the code, but cannot open my Keysafe (Ark Tamo only)

Modified on Fri, 6 Dec at 9:57 AM

Turn the ‘OPEN’ dial anti-clockwise once, 360 degrees. (This is a complete turn so it ends up back in the original position).

Press down on the ‘CLEAR’ button and release (Located in the middle of the numbered buttons).

Enter your code ensuring that you press each button firmly so that you hear or feel a click

Turn the ‘OPEN’ dial clockwise 180 degrees

This should unlock and open your key safe

If the ‘OPEN’ dial gets stuck in the 6 o’clock position, this would indicate that the code is not correct.

If some of the buttons do not engage, then the mechanism may be broken.

If this still hasn’t worked, have a think about:

How long has it been since you have used the Keysafe?

Is it possible someone may have changed the code in the meantime?

If you purchased the key safe directly from us, please give us a call and we will talk you through the next steps.

If you have any questions you can contact our friendly UK-based team, Monday to Thursday 9am to 5.30pm and Friday 9am to 5pm, on 0330 363 0303, email us at hello@keysafe.co.uk or using the live chat facility at www.keysafe.co.uk