Why don’t the buttons click on my KeySafe™?

Police Preferred Key Safes

Supra C500 Pro Police Preferred KeySafe™ and Supra P500 Pro Police Preferred KeySafe™

 If you cannot hear a click after pressing a button, you may need to press harder or if that isn’t working it could be that you have pressed the same number or letter more than once.

You can’t use any number or letter more than once in your code.

If that doesn’t work, try pulling down the ‘CLEAR’ button and starting again. If the code you are trying to enter contains the same number or letter more than once, you have the incorrect code.

If you have the right code and you have pressed the buttons and they are still not clicking, check that the Keysafe is in the locked position, the buttons will be solid if in the unlocked position. Turn the open dial anti-clockwise so the arrow is pointing to your right and the word ‘Open’ is reading the right way round.

ark Tamo™ Police Preferred Maximum Security Key Safe 

If you cannot hear a click after depressing a button, you may need to press harder or if that isn’t working it could be that you have pressed the same number more than 4 times.

You can’t use any number more than 4 times in your code.

If that doesn’t work, try pulling down the ‘CLEAR’ button and starting again. If the code you are trying to enter contains the same number more than 4 times, you have the incorrect code.

If you have the right code and you have pressed the buttons and they are still not clicking, check that the Keysafe is in the locked position, the buttons will be solid if in the unlocked position. Turn the open dial anti-clockwise so the arrow is facing to the locked padlock symbol.

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Standard Security Key Safes

Supra Portable, Supra S5 Permanent, Supra S6 Slimline, S7 Big Box and Supra J5 Over the Door

If you cannot hear a click after pressing a button, you may need to press harder or if that isn’t working it could be that you have pressed the same number more than once.

You can’t use any number more than once in your code.

If that doesn’t work, try pulling down the ‘CLEAR’ button and starting again. If the code you are trying to enter contains the same number more than once, you have the incorrect code.

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If you need any further support please contact our friendly UK-based team, Monday to Thursday 9am to 5.30pm and Friday 9am to 5pm, on 0330 363 0303, email us at hello@keysafe.co.uk or using the live chat facility at www.keysafe.co.uk 

Alternatively, you can contact our out of hours customer service line between 5.30pm & 8pm Monday to Thursday, 5pm to 8pm Friday and 9am to 5pm Saturday.