I have the code, why can I not get into my key safe? (C500 or P500 only)

Entering the correct key safe code is the only means of accessing the keys inside.

Let’s see if we can get to the bottom of this for you by trying the following steps:

1. Turn the ‘Open’ dial anti-clockwise once, 360 degrees

2. Then press the ‘Clear’ button down and release it (this is in the middle of the numbered buttons)

3. Next, enter your code, ensuring you press the buttons firmly, so you hear or feel a click.

4. Lastly, turn the ‘Open’ dial clockwise, just 180 degrees

This should unlock and open your Key safe.

If that hasn’t worked, let’s try something else:

1. Press the ‘Clear’ button down and release it

2. Press all the buttons ensuring they click – if they do it’s likely you have the wrong code

If this still hasn’t worked, have a think about:

How long has it been since you have used the Keysafe?

Is it possible someone may have changed the code in the meantime?

If the buttons don’t all click, it could be likely there’s a fault.  If you purchased it or it was provided to you from anywhere else other than us, for example your local council or through a care package, we would advise you to go back to them to see if they can get this replaced or fixed for you.

If you purchased the key safe directly from us, please give us a call and we will talk you through the next steps.

If you have any questions you can contact our friendly UK-based team, Monday to Thursday 9am to 5.30pm and Friday 9am to 5pm, on 0330 363 0303, email us at hello@keysafe.co.uk or using the live chat facility at www.keysafe.co.uk